downloadable from website - cannot be downloaded (nor if sent attached to an e-mail by a USA friend installed) because even where the model of printer is identical, the USA Serial Numbers are different - so as the serial has to be entered during installation - the installation is aborted if the serial number is not one for a USA model. So, as the USA Epson utility cannot be used by anyone in the UK or EU, how on Earth do people sort out this "problem" themselves? The USA utility. However, just doing that does not remove the wretched message (nor gets the printer working again) until the counter is reset. They did not explain that the notice "Your printer has come to the end of its serviceable life" actually only meant the waste ink pads required replacement.Īs many regulars to this forum will know, there are plenty of videos on (some good, many bad) that show how to fit a waste ink tank on virtually all models of Epson printers.
The person reporting problems with his Epson printer explained when his printer stopped working - and after discussion with Epson's UK Support - he was told it would cost quite a considerable sum (around £100+) to service his printer - but Epson would offer 20% discount on a new printer. You should be able to find a suitable laptop for very little money from a computer repair shop, charity shop or simply by asking friends, work, etc.On a TV programme (Watchdog) in the UK this Tuesday was a feature about how Epson UK (and for that matter, EU countries too) were not able to access the utility provided by Epson USA to reset the Waste Ink Counter. In such situations our standard recommendation is that you borrow or purchase a windows capable laptop with Windows 2000 or XP installed, install your printer drivers, and then reset the utility using that. While not ideal, the reset process only needs temporary access to complete and then the printer can be returned to your existing Mac.
In instances where your Mac will not allow you to use the iWIC service we recommend asking friends, family or colleagues if you can borrow or use a compatible computer system. MacOS version 10.7.x or newer is required to be able to use the iWIC app/utility. The iWIC utility includes a “ Supported Models” tab which details which printers the utility is compatible with. A second video that focuses on the MacOS iWIC installation process is also available here.
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